Help center
Smoke Shop FAQ
ID, payment, products, glass, delivery and rewards. If your question isn’t here, call or text the shop.
Visiting
Do I need ID to come in?
Yes. You must be 21+ to enter and to buy tobacco or vape products, and we check a valid government photo ID.
What forms of ID do you accept?
A valid driver’s license, state ID, passport or military ID. Expired IDs aren’t accepted.
What are your hours?
X Rated is open every day from 9 AM to 2 AM, including weekends.
Where is X Rated Smoke Shop?
We’re at 3750 W McFadden Ave Suite F, Santa Ana, CA 92704, in central Orange County near Garden Grove, Fountain Valley and Costa Mesa. Get directions.
Can I call ahead to check if something is in stock?
Yes. Call or text (657) 335-5888 and the crew will check the shelf and can hold an item for you.
Products
Do you sell flavored vapes or menthol?
No. California bans the retail sale of flavored tobacco and vape products, including menthol, so we only stock compliant products.
Do you sell kratom, 7-OH or delta-8?
No. California prohibits selling these at a shop like ours.
Can you order something you don’t have?
Usually, yes. Use the special order form on the contact page or ask at the counter.
What does “for tobacco use only” mean?
Our glass, pipes and accessories are sold for legal tobacco use.
Glass & returns
Can I return glass?
Please inspect glass at the counter before you leave, and ask the crew about returns or exchanges before you buy.
What if my piece arrives broken from delivery?
Glass is wrapped for transport. If anything arrives damaged, call the shop right away at (657) 335-5888.
Do you match replacement parts?
Yes. Bring your piece and we’ll match the joint size and angle.
Delivery & rewards
Where do you deliver?
Across central Orange County around Santa Ana. See the delivery zones.
Do I need ID for delivery?
Yes. The person receiving the order must be 21+ with valid ID.
How do rewards work?
One point per dollar, Silver at 500 points and Gold at 1,500. 100 points = $5 off. See Rewards.